Provide efficient leadership of the Crew Support Department to assure the safe, on-time and profitable scheduling of SkyWest Airlines Crewmembers.
• Current and proficient in all FARs, Company and Department policies and protocols.
• Provide on-the-job support for daily Scheduling operations.
• Field supervisor calls from both crewmembers and crew schedulers.
• Communicate and problem-solve with crewmembers, Crew Schedulers, and other departments to ensure a safe, efficient, and profitable operation.
• Communicate and problem-solve with crewmembers to ensure efficient handling of requests.
• Coordinate with Dispatch Supervisor(s) and Controllers on all operational issues.
• Ensure compliance with all company policies and FARs related to crewmember scheduling in the daily operation.
• Complete all required reports pertaining to daily operations and irregularities.
• Monitor daily reserve utilization to ensure proper staffing and coverage in each domicile.
• Assist in training new employees as needed.
• Maintain currency in all software programs including but not limited to: CrewTrac, FliteTrac, CrewQual, DLTerm, SHARES, Sabre, CMS, and all SWOL crewmember applications.
• Comply with Informational bulletins and department communication.
• Administer employee corrective action when necessary.
• Assist with over-flow calls in the scheduling arena.
• Proficient in performing RingCentral tasks to support Crew Support Chat system.
• Override schedule exception and dequal issues as needed for schedule adjustments.
• Overbook crewmember NRPS ‘mustride’ bookings in accordance with company and partner policies and guidelines.
• Attend, participate in and conduct departmental conference calls as needed.
• Manage and monitor break schedule for Crew Schedulers.
• Assist in preparation of department annual performance evaluations.
• Provide positive support and mentoring for Scheduling personnel.
• Evaluate and correct any operational irregularities.
• Attend supervisor meetings as scheduled by management.
• Assist department management as requested.