SkyWest Airlines

  • Specialist InFlight Standards

    Job Locations US-UT-SALT LAKE CITY
    Posted Date 2 weeks ago(9/10/2019 2:01 AM)
    Requisition ID
    Flight Attendant
    Close Date
  • Primary Job Duties

    The InFlight Standards Specialist position is dynamic and fast-paced. Organization, accuracy, and attention to detail are essential attributes of the successful candidate.

    The InFlight Standards Specialist must be able to effectively:

    • Research, write, revise, and edit policy and standard operating procedures contained in revisions of the InFlight Operations Manual, Exit Seat Program, Flight Attendant Manual, and Carry-on Baggage Program; develop and revise and update other InFlight/Company manuals, as necessary
    • Maintain manual documents on SkyWest Online
    • Ensure InFlight manuals maintain regulatory compliance
    • Interface with InFlight, Flight Operations, Maintenance, Customer Service, and Safety Departments to ensure consistency and compliance with policies and procedures
    • Review bulletins/updates/advisory circulars from mainline partners, internal departments, and applicable government agencies for applicability; draft and distribute summaries of findings to key members of management
    • Create and publish bulletins as necessary
    • Research, write, and edit content for weekly Online Update publication
    • Support and maintain eFAD (electronic flight attendant device) documentation and reports as necessary
    • Post and maintain Online Update archive files and summaries on SkyWest Online, eFAD, and the InFlight Standards server
    • Coordinate and maintain flight attendant verification lists for issued manuals and revisions
    • Coordinate printing and distribution of InFlight documents for internal and external manual holders
    • Develop and coordinate design, printing, and distribution for passenger safety cards and InFlight forms
    • Coordinate automated announcements/music updates for aircraft fleet
    • Coordinate and schedule conformity inspection schedule with applicable departments, report results, and follow up as necessary
    • Conduct aircraft conformity inspections on reconfigured or new aircraft as necessary
    • Update and maintain other airline operations manuals, FAA, TSA, DOT, OSHA, ADA, and other governmental guidance and regulatory material for the InFlight Standards reference library
    • Assist in implementation and adherence to procedures required of InFlight Safety Management System (SMS) program, including system analyses, maintaining spreadsheets, and participating in safety risk assessments (SRAs)
    • Read and evaluate InFlight irregular operations reports (IORs), as forwarded in a timely manner and respond as necessary
    • Coordinate and assist with submissions to the FAA for Request for Information (RFI) reports, 14 CFR 121.575 and 121.580 reports, and Voluntary Disclosure Reports (VDRs) as necessary
    • Assist in the preparation and completion of regulatory audits
    • Maintain and update reciprocal cabin seat agreement archive
    • Develop spreadsheets, audit/record forms, and reports as necessary
    • Research, update, and maintain InFlight Standards internal and external manual library
    • Attend required Company meetings
    • Maintain flight attendant qualification (if held)
    • Attend training, workshops, and seminars pertinent to InFlight Standards Department's policies and procedures

    Minimum Requirements

    • Excellent and accurate editing, policy writing, and research skills
    • Experience writing and editing policies and procedures for publication
    • Attention to detail
    • Ability to concurrently prioritize and manage multiple projects with differing completion dates concurrently
    • Knowledge of airline, regulatory, SkyWest, and InFlight policies and procedures and other department policies and procedures requiring InFlight interface
    • Knowledge of FAA, TSA, DOT, OSHA, ADA, and other applicable government regulations and directives, or ability to learn
    • Ability to learn and effectively research and interpret regulatory guidance
    • Ability to use critical thinking in order to prioritize and complete projects effectively, thoroughly, accurately, and on time
    • Ability to prioritize multiple concurrent projects effectively
    • Ability to maintain confidential information
    • Ability to work with other departments in establishing and maintaining authoring standards, policies, and procedures
    • Ability to communicate effectively verbally and in writing
    • Ability to handle stressful situations professionally
    • Ability to work under pressure with tight deadlines
    • Proficiency in Microsoft Office suite and Adobe software; able to operate office equipment and telephone systems
    • Ability to follow directions from supervisor; adhere to the directions given by the InFlight managers/directors/vice president
    • Must be courteous to coworkers and customers
    • Contributes to a positive work environment: regular attendance; undergo required random drug/alcohol testing, as required by DOT and Company requirements; adhere to departmental and Company policy
    • Qualified SkyWest flight attendant in good standing (preferred)

    Physical and Other Requirements

    • Ability to work long periods of time sitting, working on a computer, and reading.
    • Work 8 hours a day, during normal business hours, including nights and weekends, as necessary.
    • Fly trip/trip series, every 120 days in the operation, when FA qualification is held.

    To apply, please complete the on-line application (qualified applicants will be contacted)


    This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.


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