SkyWest Airlines

  • Supervisor Cadet Engagement

    Job Locations US-UT-ST. GEORGE
    Posted Date 6 days ago(12/5/2018 4:31 PM)
    Requisition ID
    Human Resources
    Close Date
  • Primary Job Duties

    • Oversight of the Cadet Advocate team with ultimate responsibility for performance and productivity
    • Ensure timely team assignments that reduce or eliminate the lag time for cadets receiving initial contact from SkyWest
    • Coordinate collective quarterly review of presentation, talking points, videos, new initiatives (121 experience) content and recommend and coordinate delivery of updates with Flight Operations
    • Assist team members on identifying particular needs of cadets and connect with Flight Operations for pilot mentor interface as needed.
    • Responsible for consistent delivery and approach provided by cadet advocacy team

    Data Optimization

    • Initial and ongoing mastery of Salesforce that ensures full optimization, ability to train team members, and make recommendations for changes
    • Leverage data to make recommendations for targeted recruitment efforts at pipeline source organizations
    • Responsible to track Cadet Advocate and other team member performance and output; using Salesforce as the primary source of information


    • Create definition of cadet and ensure coordination of that description with all parties
    • Identify, set and provide reporting goals for cadet contacts
    • Identify, set, and provide reporting goals for lead conversions to cadets
    • Define content (questions/information) that identify when the Cadet Advocate or Pilot Mentor act as a primary contact
    • Identify reach out to displaced students with recommendation of alternative flight schools to complete their cadet responsibilities and maintain relationship with SkyWest
    • Constant management and review cadet drop out report; ensuring knowledge of all causes of leakage.
    • Contact all cadets going to other carriers for reasons why they are not coming to OO, predominant schools/Regionals, etc.
    • Continued review of FO eligible cadets to ensure there is no wait time from eligibility to class date

    Minimum Requirements

    • Able to demonstrate eligibility to work in the United States
    • Eligibility and willingness to travel domestically and internationally with occasional frequency. 

    Required Licenses and Accreditation:

    • Strong business acumen and knowledge of airline industry and internal work groups
    • Current drivers' license and ability to meet insurance requirements to drive company and rented vehicles

    Preferred Skills and Experience:  

    • Inclusive and robust communication skill set; with ability to effectively communicate to a large range of audiences
    • Strong relationship skills and networking ability. Proven aptitude drive various stakeholders toward meeting common objectives
    • Solid data analytical skills, including creation, interpretation; and ability to make recommendations based on data
    • Working knowledge and experience with Salesforce, ICiMS, and Ultipro
    • Proven track record in prioritizing and managing multiple projects with timely and effective results
    • Experience managing remote workforce

    Physical and Other Requirements

    • Ability and willingness to travel, at times frequently
    • Ability to sit and work at a computer for extended periods of time


    To apply, please complete the on-line application (qualified applicants will be contacted)


    This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.



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