SkyWest Airlines

Supervisor Cadet Engagement

Job Locations US-UT-ST. GEORGE
Posted Date 7 days ago(2/13/2018 7:20 PM)
Requisition ID
2018-4845
Category
Human Resources
Close Date
2/23/2018

Primary Job Duties

  • Oversight of the Cadet Advocate team with ultimate responsibility for performance and productivity
  • Ensure timely team assignments that reduce or eliminate the lag time for cadets receiving initial contact from SkyWest
  • Coordinate collective quarterly review of presentation, talking points, videos, new initiatives (121 experience) content and recommend and coordinate delivery of updates with Flight Operations
  • Assist team members on identifying particular needs of cadets and connect with Flight Operations for pilot mentor interface as needed.
  • Responsible for consistent delivery and approach provided by cadet advocacy team

Data Optimization

  • Initial and ongoing mastery of Salesforce that ensures full optimization, ability to train team members, and make recommendations for changes
  • Leverage data to make recommendations for targeted recruitment efforts at pipeline source organizations
  • Responsible to track Cadet Advocate and other team member performance and output; using Salesforce as the primary source of information

Cadets

  • Create definition of cadet and ensure coordination of that description with all parties
  • Identify, set and provide reporting goals for cadet contacts
  • Identify, set, and provide reporting goals for lead conversions to cadets
  • Define content (questions/information) that identify when the Cadet Advocate or Pilot Mentor act as a primary contact
  • Identify reach out to displaced students with recommendation of alternative flight schools to complete their cadet responsibilities and maintain relationship with SkyWest
  • Constant management and review cadet drop out report; ensuring knowledge of all causes of leakage.
  • Contact all cadets going to other carriers for reasons why they are not coming to OO, predominant schools/Regionals, etc.
  • Continued review of FO eligible cadets to ensure there is no wait time from eligibility to class date

Minimum Requirements

  • Able to demonstrate eligibility to work in the United States
  • Eligibility and willingness to travel domestically and internationally with occasional frequency. 

Required Licenses and Accreditation:

  • Strong business acumen and knowledge of airline industry and internal work groups
  • Current drivers' license and ability to meet insurance requirements to drive company and rented vehicles

Preferred Skills and Experience:  

  • Inclusive and robust communication skill set; with ability to effectively communicate to a large range of audiences
  • Strong relationship skills and networking ability. Proven aptitude drive various stakeholders toward meeting common objectives
  • Solid data analytical skills, including creation, interpretation; and ability to make recommendations based on data
  • Working knowledge and experience with Salesforce, ICiMS, and Ultipro
  • Proven track record in prioritizing and managing multiple projects with timely and effective results
  • Experience managing remote workforce

Physical and Other Requirements

  • Ability and willingness to travel, at times frequently
  • Ability to sit and work at a computer for extended periods of time

 

To apply, please complete the on-line application (qualified applicants will be contacted)

 

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.

 

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