SkyWest Airlines

Customer Service Agent

US-CA-ONTARIO
3 days ago
Requisition ID
2017-4427
Category
Customer Service/Support
Minimum Hiring Range
$10.50 hr.
Close Date
11/21/2017

Primary Job Duties

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.

 

As a Ticket/Gate Agent, you are responsible for ticketing and re-booking passengers, boarding flights, and assisting passengers with special needs. 

 

Part-time and Full-time positions may be available. Please indicate preference in screening questions:

 

  • Greet and assist all customers in a friendly and timely manner
  • Issue tickets, assign seat assignments, check baggage, board flights and provide any other information needed
  • Comply with all safety procedures and station policies
  • Assist special needs passengers and resolve customer complaints
  • Communicate clearly with ground personnel and flight crews
  • Calmly handle situations such as cancelled and delayed flights
  • Other duties as assigned

Minimum Requirements

  • Must be at least 18 years of age
  • US citizen or show proof of right to work in US
  • Ability to lift heavy bags in excess of 60+ pounds, with or without a reasonable accommodation
  • Willing to work nights, weekends and holidays
  • Positive and outgoing team player
  • Must type 30 wpm

Physical and Other Requirements

  • Attend 3 weeks of Customer Service training (date to be determined)

 

Please complete the on-line application. Qualified applicants will be contacted.

 

This position will require the selected candidate to travel outside the station for training - in addition to the completion of their new hire onboarding.

 

This job posting may have an additional video interview (GreenJob) requirement. Please monitor your email and junk folder for additional instructions.

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